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We are pleased to announce the release of new hardware specifications for our dedicated servers. With the exception of the base ‘Professional’ server all the machines have seen upgrades to the processor and hard drives. These changes have been made without affecting the subscription prices. A summary of the changes can be found here:

All our dedicated servers are still supplied with industry leading unmetered 100Mbit connectivity and our 100% service level agreement.

For full range details visit the dedicated server pages on our website.

We would like to wish all our customers a very Merry Christmas and a prosperous New Year! We have had a very productive 2011 with so many new developments and enhancements to all our platforms, many of which are thanks to the feedback we have received. We hope to keep this level of momentum up into 2012.

For confirmation of our opening hours over the Festive period please refer to our Contact Us page.

We are pleased to announce the release of version 8.1 of our Control Panel. This includes a number of tweaks, as well as a couple of new features that expand on version 8 that was released last month.

1. Bespoke Customer Control Panel Home Page

Up until now customers logging into any control panel would have been greeted with a generic welcome message. We have now designed a solution allowing you to enter your own HTML code to replace this. By granting you this control you can now consider adding promotions, notifications of known issues, or even seasonal messages. To access this new feature hover over ‘Admin’ and select ‘Client Control Panel’ from the menu. A new tab appears where you can upload the code you wish to use.

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We are excited to announce the release of version 8 of our Control Panel interface and our new broadband network. This email details some of the new features and changes made in this latest release.

The core feature of this latest release is our new broadband network. It has been in development over the past year and has involved a massive capital investment and development time. The network sits alongside our hosting setup and will be expanded over the next year to feature additional Points of Presence and an enlarged portfolio of wholesale providers and solutions to meet the needs of all our resellers and their customers. By housing the broadband facilities alongside our hosting network we have been able to make a significant reduction in our operating costs and these have been reflected in new wholesale pricing and data caps. As well as cost savings, housing the hosting and broadband networks alongside each other means we open up lots of future options for a more converged solution encompassing, but not limited to, VoIP and Mobile solutions.

In summary here are some of the core features in this latest release:

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We are pleased to announce that ICUK will be exhibiting at the Convergence Summit South this year. The event is primarily focused towards the reseller / wholesale / channel market. The annual event is held at Sandown Park and this year it falls on the 4th and 5th October 2011. We welcome all existing and prospective resellers to come and meet us on stand number 58. Be sure to pre-register on their site or contact us for a free VIP ticket.

On the stand we will be announcing details of our new broadband network, reseller control panel enhancements, and introducing our latest acquisition – CIX. You can meet some of the team and field any questions you may have about our platforms and service.

We are pleased to announce a minor, yet potentially significant, change to how you can collect your emails from our servers. For many years we have operated using the username format of user@postoffice taking into account the email user, and the hosting account username it is associated with. We recognise that the @ symbol was often a cause for confusion, leading to end users entering their full email address by mistake.

As from today users can connect to their mailboxes using the full email address (eg user@domain.com) in addition the traditional username format (user@postoffice). We hope that this development will remove any potential or existing confusion, and that this method will prove easier for clients to remember especially when using webmail or setting up external mail devices.

Please note that no changes are required to any existing users. This is simply an additional mechanism that you are not obliged to use or adopt for new or existing mailboxes.

Thanks, that’s a really useful change – much appreciated!

Rob

Great News – thanks! – as I’m moving clients in to this service this means they don’t need to change their email logins during cutover.

Mike

That’s so weird!! I was just thinking this morning that this would be really useful as I was setting up a customer’s account and knew they would get confused by it! Great addition, cheers guys!

Tom

This is the kind of reason that I made the decision to move our hosting to ICUK, even though it is going to cause a lot of disruption to complete the migration. I would much rather work with a smaller company that listens to its users, a company that doesn’t hide behind terms and conditions and that answers requests (even if they can’t always be implemented).

James

This is a great update and one that I am sure many customers will really appreciate. I can’t count the number of support calls and emails I have handled because the client has not read our PDF document which so clearly states that the username is NOT the email address!

Robert

We are delighted to announce that CIX Online Limited, Europe’s most advanced conferencing and discussion platform, and one of the UK’s oldest providers of web hosting and Internet connectivity, has today been acquired by ICUK.

CIX includes the world famous CIX Conferencing system, which was founded in 1987 and remains at the forefront of discussion and is indeed one of the original forms of social networking. With a broad customer base of 7000 users, CIX provides a range of web hosting, conferencing and virtual office facilities.

As part of this acquisition, we plan to integrate these products within the ICUK Control Panel for existing customers in order to expand the product portfolio available to them. The CIX platform and interfaces are set to undergo a large number of changes to improve the customer experience and fit into our core network and aesthetic design philosophies.

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It is with great pleasure that we can confirm the release of version 7.6 of the control panel. This features a number of enhancements designed around suggestions from you! These include:

o Phone Line Diagnostics
o Tariff Calculator (for phone calls)
o Phone Line Cease Option
o Revamped Wholesale Pricing Pages
o New Graphical Statistics for Phone Calls
o New Domain Name Availability Checker
o New Help Files
o Off-Site Backup for Dedicated Servers
o New Openreach Procedure

Phone Line Diagnostics   Numbers —> Line Rental —> Support We have integrated the Openreach line diagnostic tools which allow you to run real-time tests on phone lines you manage for a multitude of fault conditions. These can tell you in a matter of minutes if a fault is detected and whereabouts on the network it is. Once the initial tests are complete, you have an option to escalate this fault to us even if a fault isn’t detected. We ask that you be as detailed as you can be in your descriptions of the fault. The fault form will also collect details from you such as on-site contact details and office opening hours should it be necessary for an engineer to visit. Any case that you raise will be sent as an email to our Support Team with a copy being sent to support email address listed within the control panel. ICUK will reply to this email with any updates. To access this new tool simply visit the line rental page of your control panel where there will be a green icon on the right hand side allowing you to access this feature. In the event that Openreach has developed a fault and the test fails you will still be given an opportunity to raise a case to us for further investigation. Continue reading »