February 15
We have made some significant improvements to the performance of phpMyAdmin for all MySQL users on our shared Windows and Linux hosting platforms. We hope you enjoy the new found speed.
January 31
A question we are commonly asked by potential reseller: why should they sell web hosting and domain registrations to their clients? Here is a brief guide as to why we think you should:
Website Designers
Web designers and deveopment companies have much to gain by adding hosting to their portfolio. As a designer you have a unique and trusted link with clients and their websites. How many times have you been asked for a recommendation of where to host, only to pass the business to the host you have used for other projects? If you can imagine such a scenario then you are wasting opportunities to add margin, and ensure you have a link to maintain a working relationship with the client byond the initial project. For example, after a years hosting has passed, you have a great chance to make contact regarding its renewal, and at the same time gauge feedback from the client about the sites performance. This can easily lead to future development opportunities for you. Another way to view hosting, would be to ‘bundle’ it with your design / development work to present added value to the client.
December 02
We are pleased to announce the release of version 8.1 of our Control Panel. This includes a number of tweaks, as well as a couple of new features that expand on version 8 that was released last month.
1. Bespoke Customer Control Panel Home Page
Up until now customers logging into any control panel would have been greeted with a generic welcome message. We have now designed a solution allowing you to enter your own HTML code to replace this. By granting you this control you can now consider adding promotions, notifications of known issues, or even seasonal messages. To access this new feature hover over ‘Admin’ and select ‘Client Control Panel’ from the menu. A new tab appears where you can upload the code you wish to use.
November 24
We are excited to announce the release of version 8 of our Control Panel interface and our new broadband network. This email details some of the new features and changes made in this latest release.
The core feature of this latest release is our new broadband network. It has been in development over the past year and has involved a massive capital investment and development time. The network sits alongside our hosting setup and will be expanded over the next year to feature additional Points of Presence and an enlarged portfolio of wholesale providers and solutions to meet the needs of all our resellers and their customers. By housing the broadband facilities alongside our hosting network we have been able to make a significant reduction in our operating costs and these have been reflected in new wholesale pricing and data caps. As well as cost savings, housing the hosting and broadband networks alongside each other means we open up lots of future options for a more converged solution encompassing, but not limited to, VoIP and Mobile solutions.
In summary here are some of the core features in this latest release:
September 04
We are pleased to announce that ICUK will be exhibiting at the Convergence Summit South this year. The event is primarily focused towards the reseller / wholesale / channel market. The annual event is held at Sandown Park and this year it falls on the 4th and 5th October 2011. We welcome all existing and prospective resellers to come and meet us on stand number 58. Be sure to pre-register on their site or contact us for a free VIP ticket.
On the stand we will be announcing details of our new broadband network, reseller control panel enhancements, and introducing our latest acquisition – CIX. You can meet some of the team and field any questions you may have about our platforms and service.
July 15
We are pleased to announce a minor, yet potentially significant, change to how you can collect your emails from our servers. For many years we have operated using the username format of user@postoffice taking into account the email user, and the hosting account username it is associated with. We recognise that the @ symbol was often a cause for confusion, leading to end users entering their full email address by mistake.
As from today users can connect to their mailboxes using the full email address (eg user@domain.com) in addition the traditional username format (user@postoffice). We hope that this development will remove any potential or existing confusion, and that this method will prove easier for clients to remember especially when using webmail or setting up external mail devices.
Please note that no changes are required to any existing users. This is simply an additional mechanism that you are not obliged to use or adopt for new or existing mailboxes.
Thanks, that’s a really useful change – much appreciated!
Rob
Great News – thanks! – as I’m moving clients in to this service this means they don’t need to change their email logins during cutover.
Mike
That’s so weird!! I was just thinking this morning that this would be really useful as I was setting up a customer’s account and knew they would get confused by it! Great addition, cheers guys!
Tom
This is the kind of reason that I made the decision to move our hosting to ICUK, even though it is going to cause a lot of disruption to complete the migration. I would much rather work with a smaller company that listens to its users, a company that doesn’t hide behind terms and conditions and that answers requests (even if they can’t always be implemented).
James
This is a great update and one that I am sure many customers will really appreciate. I can’t count the number of support calls and emails I have handled because the client has not read our PDF document which so clearly states that the username is NOT the email address!
Robert
March 30
It is with great pleasure that we can confirm the release of version 7.6 of the control panel. This features a number of enhancements designed around suggestions from you! These include:
o Phone Line Diagnostics
o Tariff Calculator (for phone calls)
o Phone Line Cease Option
o Revamped Wholesale Pricing Pages
o New Graphical Statistics for Phone Calls
o New Domain Name Availability Checker
o New Help Files
o Off-Site Backup for Dedicated Servers
o New Openreach Procedure
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Phone Line Diagnostics
Numbers —> Line Rental —> Support We have integrated the Openreach line diagnostic tools which allow you to run real-time tests on phone lines you manage for a multitude of fault conditions. These can tell you in a matter of minutes if a fault is detected and whereabouts on the network it is. Once the initial tests are complete, you have an option to escalate this fault to us even if a fault isn’t detected. We ask that you be as detailed as you can be in your descriptions of the fault. The fault form will also collect details from you such as on-site contact details and office opening hours should it be necessary for an engineer to visit. Any case that you raise will be sent as an email to our Support Team with a copy being sent to support email address listed within the control panel. ICUK will reply to this email with any updates. To access this new tool simply visit the line rental page of your control panel where there will be a green icon on the right hand side allowing you to access this feature. In the event that Openreach has developed a fault and the test fails you will still be given an opportunity to raise a case to us for further investigation. |
March 24
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Resellers interested in our platforms can now try them out for only £1 for the first month’s subscription! At ICUK we are very proud of the platforms that we have developed in-house over the past 9 years, and more often than not, once a reseller has tried it, and seen for themselves just how fast the platform and support teams are, they are completely sold. The £1 promotion applies to all new resellers in their first month on either the broadband, Windows, or Linux hosting reseller platforms. The offer currently excludes the Telecom or Enterprise reseller. Subsequent subscriptions are charged at the normal monthly rates. Resellers wanting to sign-up on a quarterly or annual subscription can still do so, but to benefit from the £1 introductory offer you should sign-up on a monthly contract, and once live, you can change your subscription length through the control panel very easily in time for the next anniversary date. Why Become A Reseller? |
December 10
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Unmetered Data TransferWith effect from the 1st December, all ICUK hosting reseller platforms are now supplied with unmetered data transfer. We would still encourage you to set data transfer limits on the accounts you setup, but as a reseller you now no longer have a data transfer restriction. |
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Free and Larger IMAP MailboxesDue to popular demand we have now introduced free 100MB IMAP mailboxes. We have also extended the range of paid for mailboxes to cater for larger clients. These include 1GB (£20 per annum), 2GB (£30 per annum) and 5GB (£40 per annum) options. |
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New DNS ManagementThe DNS management pages have long needed a makeover. We have listened to your feedback and have revamped these pages. You can now not only see all existing records set, you can very easily modify them or create new ones. We have also extended the number of records to include AAAA, TXT, and SRV. |
July 22
It is with great pleasure that we can announce the introduction of free one-click installation scripts within your hosting account. These facilities allow you to install the latest version of popular open source scripts via your control panel without the need to download, extract, upload and configure.
These scripts are available on the Linux platform only. To access these simply edit an existing Linux account from your master control panel, and under the ‘scripting’ heading there will be a one-click installation icon. This replaces the former ‘CGI Scripts’ icon.
Once installed it is the customers responsibility to maintain the software with the latest updates and patches to prevent security vulnerabilities.
In summary the titles available today are:
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Drupal
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Jooma!
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WordPress
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Magento
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Zen Cart
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TYPO3
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Gallery
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MediaWiki
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phpBB
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Further information can be found on our website HERE.
We welcome any further suggestions you may have for further additions, and hope that you enjoy this new facility.
What a great service. Thanks very much!
Rob
This is amazing. Well done. I can’t tell you the number of times I have spent uploading Joomla packages for it just to white screen on me.
Tim
That’s the best thing i’ve read all year!!
Great news 
Drystan
The one click Installations feature is bees knees!
Stuart
This is excellent news – well done guys!!
Adam